Shipment, payments and returns.
Our aim is to despatch your order in the same day for delivery via DPD, Itella Smartpost or Omniva Post24. International Delivery via DPD or Omniva (Estonian Post).
Shipping fees include handling and packing fees as well as postage costs.
In your Shopping Cart you see shipping fees for Parcel Terminal in Estonia Mainland.
International Shipping fees will appear after choosing Shipping method.
Transport fees vary according to total weight of the shipment.
We advise you to group your items in one order.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
You can pay by Bank Link: Swedbank, SEB, Nordea bank, Luminor bank. Or by Credit card: Visa, Mastercard. And by PayPal.
I'm a new customer, why should I register with Jahimees.ee?
Registering an account on our website will let us offer you an easy yet superior shopping experience.
With your on line account set up, you will be able to:
Buy Hunting and Fishing goods securely on line at any time of the day or night!
Track outstanding orders and browse your order history.
Store and update your personal details including multiple delivery addresses.
Save product comparisons for future reference.
Save individual products or complete baskets until you’re ready to order
Track an Order.
You can stay up to date with your outstanding orders on line:
Sign in to your account, the Personal Details page will be shown
Click Your Orders
All of your orders will be listed
Click a specific order number for full details.
When will i receive my order?
When you should expect to receive your order depends largely on the availability of the items you ordered and the delivery options you selected during checkout. We will keep you informed on the progress of your order by email and our website.
When you have placed your order, we will email you with your order summary.
We will also update the Your Orders page under the Your Account website section with your order details.
When your order is dispatched, we will email you to confirm the items that have been despatched and your order total.
For those orders that are despatched by courier, once your order has been despatched, we will update the Your Orders section with your consignment number. This number can be used on the relevant couriers website to check the progress of your order.
How do i return the Product?
Should your purchases be unsuitable and you wish to return them to us for a refund or exchange then the following conditions will apply:
You must inform us in writing giving notice of cancellation.
Goods must be returned within 14 working days from the receipt of the Goods.
Our customer service department must be contacted before any return is made to obtain the necessary returns reference.
All items should be returned in their original packaging and in a saleable condition to obtain a full refund. We reserve the right to charge for re-packaging where applicable.
Carriage charges for unwanted returns will be at your expense.
Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
We cannot accept the return of any item that has been manufactured to your specification, or any product that has been unsealed, or is clearly personalised, or liable to deteriorate or expire rapidly, or which by its very nature cannot be returned.
Your return should be accompanied by a proof of purchase, your name, address and phone number, customer account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.
If the product is faulty...
If the goods are faulty or have become faulty and are within their warranty period (usually 6 months from purchase) please contact us with details of the fault. Our customer services team will get back to you and arrange for the goods to come back to us for repair - or offer a replacement if a repair will not be possible.
If the product has been damaged in transit...
Should you receive any parcel from us that contains damaged goods this should be notified to customer services, as soon as possible, but no later than 7 days from receipt, who will arrange for collection and replacement. If you have used a damaged item, it has been deemed as acceptable by yourself - you will only be entitled to a repair and not replacement. Please provide us with details of any damage. Our customer services team will get back to you and arrange for the goods to come back to Jahimees for replacement.
If I have received an incorrect item...
If the contents of your delivery differ from what you were expecting/what appears on your invoice, please contact us stating the item you should have received and which item you actually received. Our customer services team will get back to you with a returns number and return address.
If I am missing items from my order...
Should any consignment be sent to you incomplete please contact our customer service department within 7 working days who will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are "to follow" do not constitute shortages.
Neli Elu OÜ.
Reg. nr. 11362060
Tallinna 25, 93811 Kuressaare. Estonia